{"id":18744,"date":"2024-06-27T09:53:45","date_gmt":"2024-06-27T13:53:45","guid":{"rendered":"https:\/\/ca.holman.com\/ca\/?p=18744"},"modified":"2024-06-27T09:53:46","modified_gmt":"2024-06-27T13:53:46","slug":"the-value-of-a-simple-yet-impactful-customer-service-philosophy","status":"publish","type":"post","link":"https:\/\/ca.holman.com\/ca\/resources\/the-value-of-a-simple-yet-impactful-customer-service-philosophy\/","title":{"rendered":"The Value of a Simple Yet Impactful Customer Service Philosophy"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span> \n\n\n\t\t\t\n\t\n\t\t\t<div class='resource-header-container' style='position:relative;'>\n\t\t<div class=''><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n        <div id='blog-title'><h1>The Value of a Simple Yet Impactful Customer Service Philosophy<\/h1><\/div>\n            <img src='https:\/\/ca.holman.com\/ca\/wp-content\/uploads\/2024\/06\/the-value-of-a-simple-yet-impactful-customer-service-philosophy-in-the-news.jpg' alt='a close-up of a handshake' id='blog-header-image' style='width:100%;object-fit:cover;object-position: center;'>                            \n\t\t\t<aside style='max-width:298px;margin-top:62px;' id='mobile-info'>\n\t\t\t\t<div class='blog-info-box'><p class='aside-header'>Posted<\/p>\n\t\t\t\t<p class='aside-info'>June 27, 2024<\/p><\/div>\n\t\t\t\t<div class='blog-info-box'><p class='aside-header'>Type<\/p>\n\t\t\t\t<p class='aside-info'>\n\t\t\t\t\tBlog\t\t\t\t<\/p><\/div>\n\t\t\t\t<div class='blog-info-box' id='social-icons'><p class='aside-header'>Share<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer.php?u=https:\/\/ca.holman.com\/ca\/resources\/the-value-of-a-simple-yet-impactful-customer-service-philosophy\/\" id=\"footer-mobile-facebook-link\" title=\"Facebook\" target=\"_blank\" class='aside-info'>\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ca.holman.com\/ca\/wp-content\/themes\/holman\/assets\/images\/facebook-share.png\" alt=\"Facebook\" \/>\n\t\t\t\t\t\t\t<\/a> <!-- .item -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/ca.holman.com\/ca\/resources\/the-value-of-a-simple-yet-impactful-customer-service-philosophy\/\" id=\"footer-mobile-linked-link\" title=\"linkedin\" target=\"_blank\" class='aside-info'>\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ca.holman.com\/ca\/wp-content\/themes\/holman\/assets\/images\/linkedin-share.png\" alt=\"LinkedIn\" \/>\n\t\t\t\t\t\t\t<\/a> <!-- .item -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"mailto:?subject=The Value of a Simple Yet Impactful Customer Service Philosophy&#038;body=I wanted to share this content from Holman! 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0.50);text-align:center;padding:32px;z-index:9999;background-color:white;}\n\t\t#form-container-gated #ebook-form .wpcf7 label{text-align:left;font-size:10px;width:49%;font-weight:500;}\n\t\t#form-container-gated #ebook-form .wpcf7 label:nth-child(odd):last-child{width:100%;}\n\t\t#form-container-gated #ebook-form .wpcf7 input, #form-container-gated #ebook-form .wpcf7 input[type=url], #form-container-gated #ebook-form .wpcf7 input[type=email], #form-container-gated #ebook-form .wpcf7 input[type=tel], #form-container-gated #ebook-form .wpcf7 input[type=text], #form-container-gated #ebook-form .wpcf7 select, #form-container-gated #ebook-form .wpcf7 input[type=textarea][type=text]{height:32px;}\n\t\t#form-container-gated #ebook-form .wpcf7 label:has(span[data-name='state']) {width: 100% !important;}\n\t\t#form-container-gated #ebook-form .wpcf7 .wpcf7-submit{margin:24px auto 0;}\n\t\tbody:has(.gated) a#footer-mobile-download-link{display:none;}\n\t\tbody:has(.ungated) a#footer-mobile-download-link{display:inline-block !important;}\n\t\t.ebook-overlay.gated{width:100%;height:100%;position:relative;}\n\t\t@media(max-width:900px){#form-container-gated #ebook-form{width:100%;}.ebook-overlay.gated{min-height:435px;}#form-container-gated #ebook-form .wpcf7 label{width:100%;}#icon-container{flex-direction:column;gap:24px 0;}#case-study-header-title,#case-study-header-description{font-size:12px;}.case-study-feature{width:100%;justify-content:flex-start;}#case-study-image{height:auto;}}\t\t\t\t\n\t\t<\/style>\n\n\n \n\n\n\t\t\t\n\t\n\t\t\t \n\t\t<section class='resource-wysiwyg'>\n\t\t\t        \t<p>Delivering an exceptional (and consistent) customer experience in today\u2019s dynamic business environment is no easy task. At Holman, we strive to be easy to do business with while anticipating the needs of our customers and empowering our people to easily support them. It is this focus on building long-term, strategic partnerships with our customers that continues to fuel our success.<\/p>\n<p>Recently, Holman&#8217;s Canadian leadership team joined\u00a0<a href=\"https:\/\/www.calameo.com\/read\/001492345e1ea4677660b?page=18\" target=\"_blank\" rel=\"noopener\"><em>Autosphere<\/em><\/a>\u00a0to discuss the importance of continuing to elevate the customer experience as we help our clients optimize their fleets. In the article, Brent Scowen, who was\u00a0<a href=\"https:\/\/www.holman.com\/ca\/resources\/brent-scowen-joins-holman-as-managing-director\/\" target=\"_blank\" rel=\"noopener\">recently appointed Managing Director in Canada<\/a>, and Kathryn Foster highlighted the significant investment Holman has made in enhancing the customer support center. The enhanced customer support center is designed to bring speed, ease of use, and visibility to daily fleet management activities such as maintenance requests and status updates.<\/p>\n\t\t<\/section>\n\t\t\n\t\t\t\n<style>\n\tsection{margin:0;}\nsection.resource-wysiwyg{margin:20px 0 0;padding:0;}\nsection.resource-wysiwyg:first-of-type {margin:35px 0 0;padding:0;}\n.resource-wysiwyg p{margin-bottom:16px;font-size:16px; line-height: 24px;}\n.resource-wysiwyg h2, .resource-wysiwyg h3, .resource-wysiwyg h4{margin-top:40px;color:#003057;}\n.resource-wysiwyg h3{margin-bottom:16px;color:#003057;font-weight:500;}\n.resource-wysiwyg h4 {line-height: 24px; font-size:16px;}\n.resource-wysiwyg h5{font-size:14px;font-weight:500;margin:16px 0;}\n.resource-wysiwyg p:last-of-type{margin-bottom:0px;}\n.resource-wysiwyg img{padding:16px 24px;max-width:40%;}\n.resource-wysiwyg img.alignright{float:right;padding-right:0px;}\n.resource-wysiwyg img.alignleft{float:left;padding-left:0px;}\n.resource-wysiwyg ul{margin-left:0;padding-left:1rem;margin:16px 0;}\n.resource-wysiwyg ul li{font-size:16px;font-weight:400;}\n.resource-wysiwyg ul li::marker{color:#2C9941;font-size:20px;margin-top:5px;}\n#form-container-gated #ebook-form h2, #form-container-gated #ebook-form h3, #form-container-gated #ebook-form h4{margin-top:0px;}\n@media(max-width:600px){section.resource-wysiwyg:first-of-type{margin:16px 0 0;}.resource-wysiwyg img{max-width:50%;height:auto;padding:8px 12px;}}\n<\/style>\n\n\n    <section class=\"holman-resources quote-testimonial\" id=\"\">\n        <div class=\"inner\">\n            <div class=\"quote-testimonial-quote\">\n                <div class=\"body-1\"><p>&#8220;The platform allows our customers to easily submit requests, receive alerts to provide information or take action, and view an overall dashboard of action items. Not only does this alleviate a significant portion of a fleet manager\u2019s typical administrative burden, it also centralizes information and notifications to reduce email congestion.&#8221;<\/p>\n<\/div>\n                <div class=\"quote-testimonial-author\">\n                <div class=\"quote-testimonial-text\">\n                    <h6 class=\"headline-6\">Kathryn Foster<\/h6>\n                    <p style='font-weight:bold;margin-bottom:0px;'>Director, Strategic Services<\/p>\n                <\/div>\n            <\/div>\n            <\/div>\n            \n        <\/div>\n        <style>.holman-resources.quote-testimonial .quote-testimonial-text .headline-6{font-weight:bold !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-author .quote-testimonial-text h6{font-weight:normal;}.holman-resources.quote-testimonial .inner .quote-testimonial-author{padding-left:0px !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote{padding-left:18px;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote p::before{border-left:0px solid !important;}.square img{border-radius:0% !important;}.holman-resources.quote-testimonial{background:white;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote{max-width:100%;}.holman-resources.quote-testimonial .inner{flex-direction:column;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote p::before{display:none;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote{margin-bottom:0px !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote p::before{border-top:0px !important;}.holman-resources.quote-testimonial{margin:40px 0 !important;padding:0;} .holman-resources.quote-testimonial .inner{padding:0px 0 !important;}\n        @media (max-width: 1300px){.holman-resources.quote-testimonial{margin:20px 0 !important;}.quote-testimonial-text{flex-grow:1 !important;}}\n        @media(max-width:690px){.quot-testimonial .inner{padding:0px !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-author .quote-testimonial-text h6{font-size:12px;}}\n        <\/style>\n    <\/section>\n\n\n \n\n\n\t\t\t\n\t\n\t\t\t \n\t\t<section class='resource-wysiwyg'>\n\t\t\t        \t<p>Kathryn and Romy Bria also noted that while Holman is providing simple tools that deliver insightful and actionable information, we are also focused on helping our customers leverage this information to drive meaningful change. Brent further underscored the vital role Holman&#8217;s fleet management experts, one of the company&#8217;s greatest strengths, play in delivering an exceptional customer experience.<\/p>\n<p>Executive Vice President of Service Excellence Aarthi Murali wrapped-up the article by sharing how our long-standing customer service philosophy continues to provide the foundation for our business.<\/p>\n\t\t<\/section>\n\t\t\n\t\t\t\n<style>\n\tsection{margin:0;}\nsection.resource-wysiwyg{margin:20px 0 0;padding:0;}\nsection.resource-wysiwyg:first-of-type {margin:35px 0 0;padding:0;}\n.resource-wysiwyg p{margin-bottom:16px;font-size:16px; line-height: 24px;}\n.resource-wysiwyg h2, .resource-wysiwyg h3, .resource-wysiwyg h4{margin-top:40px;color:#003057;}\n.resource-wysiwyg h3{margin-bottom:16px;color:#003057;font-weight:500;}\n.resource-wysiwyg h4 {line-height: 24px; font-size:16px;}\n.resource-wysiwyg h5{font-size:14px;font-weight:500;margin:16px 0;}\n.resource-wysiwyg p:last-of-type{margin-bottom:0px;}\n.resource-wysiwyg img{padding:16px 24px;max-width:40%;}\n.resource-wysiwyg img.alignright{float:right;padding-right:0px;}\n.resource-wysiwyg img.alignleft{float:left;padding-left:0px;}\n.resource-wysiwyg ul{margin-left:0;padding-left:1rem;margin:16px 0;}\n.resource-wysiwyg ul li{font-size:16px;font-weight:400;}\n.resource-wysiwyg ul li::marker{color:#2C9941;font-size:20px;margin-top:5px;}\n#form-container-gated #ebook-form h2, #form-container-gated #ebook-form h3, #form-container-gated #ebook-form h4{margin-top:0px;}\n@media(max-width:600px){section.resource-wysiwyg:first-of-type{margin:16px 0 0;}.resource-wysiwyg img{max-width:50%;height:auto;padding:8px 12px;}}\n<\/style>\n\n\n    <section class=\"holman-resources quote-testimonial\" id=\"\">\n        <div class=\"inner\">\n            <div class=\"quote-testimonial-quote\">\n                <div class=\"body-1\"><p>&#8220;We emphasize that every interaction should be welcoming, helpful, and ultimately, deliver an exceptional experience. When you add to that formula the technology, resources, and data necessary to drive results, we\u2019re able to deliver a truly delightful and rewarding experience for both our customers and our employees.&#8221;<\/p>\n<\/div>\n                <div class=\"quote-testimonial-author\">\n                <div class=\"quote-testimonial-text\">\n                    <h6 class=\"headline-6\">Aarthi Murali<\/h6>\n                    <p style='font-weight:bold;margin-bottom:0px;'><\/p>\n                <\/div>\n            <\/div>\n            <\/div>\n            \n        <\/div>\n        <style>.holman-resources.quote-testimonial .quote-testimonial-text .headline-6{font-weight:bold !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-author .quote-testimonial-text h6{font-weight:normal;}.holman-resources.quote-testimonial .inner .quote-testimonial-author{padding-left:0px !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote{padding-left:18px;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote p::before{border-left:0px solid !important;}.square img{border-radius:0% !important;}.holman-resources.quote-testimonial{background:white;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote{max-width:100%;}.holman-resources.quote-testimonial .inner{flex-direction:column;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote p::before{display:none;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote{margin-bottom:0px !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-quote p::before{border-top:0px !important;}.holman-resources.quote-testimonial{margin:40px 0 !important;padding:0;} .holman-resources.quote-testimonial .inner{padding:0px 0 !important;}\n        @media (max-width: 1300px){.holman-resources.quote-testimonial{margin:20px 0 !important;}.quote-testimonial-text{flex-grow:1 !important;}}\n        @media(max-width:690px){.quot-testimonial .inner{padding:0px !important;}.holman-resources.quote-testimonial .inner .quote-testimonial-author .quote-testimonial-text h6{font-size:12px;}}\n        <\/style>\n    <\/section>\n\n\n \n\n\n\t\t\t\n\t\n\t\t\t \n\t\t<section class='resource-wysiwyg'>\n\t\t\t        \t<p>Please\u00a0<a href=\"https:\/\/www.calameo.com\/read\/001492345e1ea4677660b?page=18\" target=\"_blank\" rel=\"noopener\">visit Autosphere.ca to read the entire article<\/a>. For more information on emerging industry trends and to have the latest Holman news delivered straight to your inbox, be sure to subscribe to the Morning Brake newsletter.<\/p>\n\t\t<\/section>\n\t\t\n\t\t\t\n<style>\n\tsection{margin:0;}\nsection.resource-wysiwyg{margin:20px 0 0;padding:0;}\nsection.resource-wysiwyg:first-of-type {margin:35px 0 0;padding:0;}\n.resource-wysiwyg p{margin-bottom:16px;font-size:16px; line-height: 24px;}\n.resource-wysiwyg h2, .resource-wysiwyg h3, .resource-wysiwyg h4{margin-top:40px;color:#003057;}\n.resource-wysiwyg h3{margin-bottom:16px;color:#003057;font-weight:500;}\n.resource-wysiwyg h4 {line-height: 24px; font-size:16px;}\n.resource-wysiwyg h5{font-size:14px;font-weight:500;margin:16px 0;}\n.resource-wysiwyg p:last-of-type{margin-bottom:0px;}\n.resource-wysiwyg img{padding:16px 24px;max-width:40%;}\n.resource-wysiwyg img.alignright{float:right;padding-right:0px;}\n.resource-wysiwyg img.alignleft{float:left;padding-left:0px;}\n.resource-wysiwyg ul{margin-left:0;padding-left:1rem;margin:16px 0;}\n.resource-wysiwyg ul li{font-size:16px;font-weight:400;}\n.resource-wysiwyg ul li::marker{color:#2C9941;font-size:20px;margin-top:5px;}\n#form-container-gated #ebook-form h2, #form-container-gated #ebook-form h3, #form-container-gated #ebook-form h4{margin-top:0px;}\n@media(max-width:600px){section.resource-wysiwyg:first-of-type{margin:16px 0 0;}.resource-wysiwyg img{max-width:50%;height:auto;padding:8px 12px;}}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>","protected":false},"author":5,"featured_media":18745,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[111],"tags":[128,102,148],"blog-type":[90],"featured":[89],"legacy":[],"class_list":["post-18744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-fleet-as-an-investment","tag-fleet-management","tag-news","blog-type-blog","featured-no"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts\/18744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/comments?post=18744"}],"version-history":[{"count":1,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts\/18744\/revisions"}],"predecessor-version":[{"id":18750,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts\/18744\/revisions\/18750"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/media\/18745"}],"wp:attachment":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/media?parent=18744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/categories?post=18744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/tags?post=18744"},{"taxonomy":"blog-type","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/blog-type?post=18744"},{"taxonomy":"featured","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/featured?post=18744"},{"taxonomy":"legacy","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/legacy?post=18744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}