{"id":7132,"date":"2023-11-02T15:21:44","date_gmt":"2023-11-02T19:21:44","guid":{"rendered":"https:\/\/ca.holman.com\/ca\/?post_type=post&#038;p=6192"},"modified":"2024-01-08T14:56:44","modified_gmt":"2024-01-08T19:56:44","slug":"chris-conroy-discusses-holmans-continued-evolution-customer-service-philosophy","status":"publish","type":"post","link":"https:\/\/ca.holman.com\/ca\/resources\/chris-conroy-discusses-holmans-continued-evolution-customer-service-philosophy\/","title":{"rendered":"Chris Conroy Discusses Holman&#8217;s Continued Evolution &amp; Customer Service Philosophy"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>\t\t\n\t<section class=\"header-variation-section white\">\n\t<div class=''><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t<div class=\"variation-inner\">\n\t\t\t<div class=\"header-left\">\n\t\t\t\t<div class=\"header-left-inner\">\n\t\t\t\t\t<h5 class=\"headline-5\"><\/h5>\n\t\t\t\t\t<h1 class=\"page-title headline-1\">Chris Conroy Discusses Holman&#8217;s Continued Evolution &#038; Customer Service Philosophy<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"body-1\"><p>Holman Marketing<br \/>\nNovember 2nd, 2023<\/p>\n<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div style=\"display:flex;justify-content:flex-start;gap:20px;flex-wrap:wrap;\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"header-right\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ca.holman.com\/ca\/wp-content\/uploads\/2023\/11\/chris-conroy-work-truck-article.jpg-e1698938792980.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<style>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t@media(min-width:991px){.header-right{flex-basis:58% !important;}}\n\t\t\t\t\t\t\t\t@media(max-width:990px){.header-variation-section .variation-inner .header-right .video-box{margin-top:0px !important;padding-bottom:3% !important;}.header-variation-section .variation-inner .header-right .video-box{height:auto !important;border-bottom-left-radius:56px;margin-top:92px;}}\n\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t\n\t<style type=\"text\/css\">\n\t.noscroll{overflow:hidden !important;overflow-y:hidden !important;}\n#form-success, .form-success{height:100%;width:100%;display:none;}\n#success-container{display:flex;flex-direction:column;justify-content:center; margin:0 auto;text-align:center;height:100%;padding:40px;}\n#success-container a{font-weight:500;font-size:12px;color:#0069a7;margin:62px auto 0;text-decoration:none;border-bottom:2px solid #0069a7;}\n#success-container h2{margin:8px auto;color:#0069a7;font-size:24px;font-weight:500;}\n#success-container p{margin:8px auto;font-size:14px;font-weight:400;}\n#success-icon{max-width:60px;margin:0 auto;}\n.wpcf7 .wpcf7-spinner{display:none;}\n\t.noscroll{overflow:hidden !important;overflow-y:hidden !important;}\n\t.btn1.ghost{background-color:white;color:#0069A7;border:1px solid #0069A7;}\n\t.header-variation-section .video-box video-js{height:100%;}\n\n\t\t.btn1\n\t\t{\n\t\t\tbackground-color: #0069A7;\n\t\t\tbox-shadow: 0px 14px 23px rgba(0,0,0,0.08);\n\t\t}\n\n\t\t.btn1:hover\n\t\t{\n\t\t\tbackground-color: #2C9942 !important;\n\t\t\tcolor:white;\n\t\t}\n\n\t\t.btn2\n\t\t{\n\t\t\t background-color: transparent !important;\n\n\t\t\t color: #0069A7 !important; border: 2px solid #0069A7; \n\t\t}\n\n\t\t.btn2:hover\n\t\t{\n\t\t\t background-color: transparent !important;\n\t\t\t\/*background-color: #2C9942 !important;*\/\n\t\t\t color: #2C9942 !important;\n\t\t\tborder: 2px solid #2C9942; \n\t\t}\n\n\/* .header-variation-section .vjs-poster{background-size:cover;} *\/\n.header-variation-section .vjs-tech {\n  position:relative;height:auto;\\;\n}\n\/* .header-variation-section .video-js{\n\tdisplay:contents !important;\n} *\/\n.header-variation-section .video-js .vjs-control-bar{padding-left:45px;}\n\t\t.btn1\n\t\t{\n\t\t\tbackground-color: #0069A7 !important;\n\t\t}\n\t\t.btn1:first-child{margin-left:0;}\n\t\t.btn{box-shadow: 0px 14px 23px rgba(0,0,0,0.08);}\n\t\t\n.btn.ghost{background-color:white !important;border:1px solid #0069A7;color:#0069A7 !important;}\n.btn:hover{background-color:#2C9941 !important; color:white !important; border:none !important}\n.ghost:hover{background-color:#2C9941 !important; color:white !important; border:none !important}\n\/* .header-variation-section .variation-inner .header-right .cloudflare-video{height:61% !important;} *\/\n.header-variation-section .variation-inner .header-right:has(.cloudflare-video){margin-top:auto;margin-bottom:auto;}\n\n\t\t.btn2\n\t\t{\n\t\t\t background-color: transparent !important;\n\n\t\t\t color: #0069A7 !important; border: 2px solid #0069A7; \n\t\t}\n\n\t\t@media (max-width: 575px)\n\t\t{\n\t\t\t.btn1 {width: 100% !important; margin-top: 20px !important;}\n\t\t\t.btn2{margin-left:0px !important; width: 100% !important; margin-top: 20px !important;}\n\t\t}\n\n\t<\/style>\n\t<\/section>\n\n\t\n\t\n\n    <section class=\"wysiwyg\" id=\"\">\n        <div class='inner'>\n            <p>For nearly three decades,\u00a0<a href=\"https:\/\/www.holman.com\/resources\/press-releases\/holman-appoints-chris-conroy-as-chief-executive-officer\" target=\"_blank\" rel=\"noopener\">recently appointed CEO<\/a>\u00a0Chris Conroy has been a fixture at Holman. During his impressive tenure with the company, Chris has helped lead a period of tremendous growth, sustained success, and continued evolution. Recently, Chris spoke with\u00a0<a href=\"https:\/\/www.worktruckonline.com\/10208318\/holman-as-it-nears-100-shaping-a-strategic-future-in-fleet\" target=\"_blank\" rel=\"noopener\"><em>Work Truck<\/em><\/a>\u00a0to reflect on his journey with Holman and offer his vision for the road ahead as our organization prepares to embark on its second century in business.<\/p>\n<p>In the article, Chris touches on a number of topics including the everchanging landscape of the automotive industry and how Holman&#8217;s numerous competencies continue to intersect in support of our customers. Chris notes that Holman&#8217;s various services &#8211; fleet management, upfitting, manufacturing, retail automotive, etc. &#8211; and presence across the entire automotive sector uniquely position Holman to provide holistic solutions that transcend traditional segments of the industry.<\/p>\n        <\/div>\n    <\/section>\n    <style>.wysiwyg{margin-top:0 !important;}<\/style>\n\n\n    <section class=\"quote-testimonial\" id=\"\">\n        <div class=\"inner\">\n            <div class=\"quote-testimonial-quote\">\n                <div class=\"body-1\"><p>&#8220;When I think about our future goals, where we\u2019re headed, and how our strategic vision looks, part of the reason we brought our companies together, and not just in branding, but in practice and operations, is because we see ourselves as an integrated automotive services company.&#8221;<\/p>\n<\/div>\n            <\/div>\n            <div class=\"quote-testimonial-author\">\n                                <div class=\"quote-testimonial-text\">\n                    <h6 class=\"headline-6\">Chris Conroy<\/h6>\n                                            <h6 class=\"headline-6\">CEO, Holman<\/h6>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        <style>.quote-testimonial{margin:25px 0 !important;} .quote-testimonial .inner{padding:25px 0 !important;}\n        @media (max-width: 1300px){.quote-testimonial{margin:25px 0 !important;} .quote-testimonial .inner{padding:25px 0 !important;}}\n        <\/style>\n    <\/section>\n\n\n    <section class=\"wysiwyg\" id=\"\">\n        <div class='inner'>\n            <p>In the article, Chris also discusses Holman&#8217;s customer service philosophy. He highlights that Holman&#8217;s promise is to ensure every interaction is welcoming and helpful as we anticipate the needs of our various customers to deliver a truly exceptional experience. This unwavering commitment to customer service is core to Holman&#8217;s identity as an organization and is rooted in our\u00a0<span class=\"resolved\">long-standing family<\/span>\u00a0heritage.<\/p>\n        <\/div>\n    <\/section>\n    <style>.wysiwyg{margin-top:0 !important;}<\/style>\n\n\n    <section class=\"quote-testimonial\" id=\"\">\n        <div class=\"inner\">\n            <div class=\"quote-testimonial-quote\">\n                <div class=\"body-1\"><p>\u201cMr. Holman, the son of the founder, Steward Holman, used to remind us, \u2018go out and find a customer, and do the best you can to take care of that customer, provide the best service to meet what their expectations are, and do that to the best degree that you possibly can and create a fan based on the service we provided, then you earn the right to go out and get another one&#8217;.&#8221;<\/p>\n<\/div>\n            <\/div>\n            <div class=\"quote-testimonial-author\">\n                                <div class=\"quote-testimonial-text\">\n                    <h6 class=\"headline-6\">Chris Conroy<\/h6>\n                                            <h6 class=\"headline-6\">CEO, Holman<\/h6>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        <style>.quote-testimonial{margin:25px 0 !important;} .quote-testimonial .inner{padding:25px 0 !important;}\n        @media (max-width: 1300px){.quote-testimonial{margin:25px 0 !important;} .quote-testimonial .inner{padding:25px 0 !important;}}\n        <\/style>\n    <\/section>\n\n\n    <section class=\"wysiwyg\" id=\"\">\n        <div class='inner'>\n            <p>Chris then dives deeper into what this means in practice for today&#8217;s B2B and B2C customers, noting the importance of maintaining strong relationships and always handling the fundamentals flawlessly. The article concludes with Chris offering his perspective on some of today&#8217;s emerging trends including electrification, autonomy, and robotics and how they&#8217;re poised to shape the future of our industry.<\/p>\n<p>To read the entire article, please visit\u00a0<a href=\"https:\/\/www.worktruckonline.com\/10208318\/holman-as-it-nears-100-shaping-a-strategic-future-in-fleet\" target=\"_blank\" rel=\"noopener\">WorkTruckOnline.com<\/a>. Also be sure to\u00a0<a href=\"https:\/\/www.holman.com\/subscribe\/\" target=\"_blank\" rel=\"noopener\">subscribe to our Morning Brake newsletter<\/a>\u00a0to stay up-to-date on the trends impacting the industry and the latest Holman news.<\/p>\n        <\/div>\n    <\/section>\n    <style>.wysiwyg{margin-top:0 !important;}<\/style>\n","protected":false},"excerpt":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>","protected":false},"author":5,"featured_media":16400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[99,102],"blog-type":[90],"featured":[89],"legacy":[97],"class_list":["post-7132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fleet-management","tag-blogs","tag-fleet-management","blog-type-blog","featured-no","legacy-yes"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts\/7132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/comments?post=7132"}],"version-history":[{"count":6,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts\/7132\/revisions"}],"predecessor-version":[{"id":17735,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/posts\/7132\/revisions\/17735"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/media\/16400"}],"wp:attachment":[{"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/media?parent=7132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/categories?post=7132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/tags?post=7132"},{"taxonomy":"blog-type","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/blog-type?post=7132"},{"taxonomy":"featured","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/featured?post=7132"},{"taxonomy":"legacy","embeddable":true,"href":"https:\/\/ca.holman.com\/ca\/wp-json\/wp\/v2\/legacy?post=7132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}